1st / 2nd Line IT Support Engineer (MSP Experience Required)
We’re growing and we’re looking for an experienced 1st/2nd Line IT Support Engineer with a background in an MSP environment.
At Target Communications, we deliver a full range of business technology solutions - from IT and cloud to telecoms, connectivity, print, and security. That means no two days are the same, and you’ll get exposure far beyond a typical support role.
This role is ideal for someone who thrives in a fast-paced MSP, enjoys working across multiple technologies, and wants to be part of a business that’s growing quickly - not just sitting still.
What you’ll be doing
* Providing 1st and 2nd line support across a diverse client base
* Managing and resolving tickets in a fast-paced MSP environment
* Supporting Microsoft 365 tenants (user management, security, policies, troubleshooting)
* Working within cloud-first environments while supporting on-prem systems where required
* Troubleshooting endpoints, servers, networks, and connectivity issues
* Supporting a broad technology stack including IT, telecoms, and connectivity solutions
* Visiting client sites to deliver hands-on support, installs, and project work
* Assisting with onboarding, migrations, and project delivery
What we’re looking for
* Minimum 2 years’ experience working within an MSP (essential)
* Experience supporting multiple clients and managing competing priorities
* Ability to troubleshoot both cloud-based and on-prem environments (including servers)
* Full UK driving licence and willingness to travel to client sites
* Someone who enjoys being onsite and working directly with customers
* Solid understanding of Windows OS, devices, and networking
* Strong communication and customer service skills
* A proactive mindset and willingness to learn
What makes this role different?
This isn’t just a support desk role.
You’ll have the opportunity to:
* Get involved in project work (Microsoft 365 migrations, cloud transformations, security deployments)
* Work across multiple technology areas - not just IT support
* Be part of a growing MSP, where your input genuinely shapes how we operate
* Develop into a more complete engineer with exposure across support, projects, and client engagement
We actively support engineers in progressing beyond support into 3rd line, project, or specialist roles.
What you’ll get
* Competitive salary depending on experience, with annual reviews
* The opportunity to earn quarterly incentive trips/holidays
* Free mobile SIM
* Flexible working to support work/life balance
* Paid certifications and qualifications to support your development
* Exposure to a wide range of technologies and industries
* A supportive team environment where you’re trusted to take ownership
Why join Target Communications?
We’re a fast-growing, UK-based MSP helping businesses stay connected, secure, and efficient through modern technology solutions. From VoIP and connectivity to IT support and security, we deliver everything businesses need to operate and grow - and we’re just getting started.
If you want to be part of that journey early on - and grow with us - this is the role for you.
Interested?
Apply now or get in touch to find out more
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