Overview We are looking for an Operations Manager to join our team in Hemel Hempstead. Reporting to the Contract Manager the successful applicant will be accountable to ensure effective running of the Hemel Hempstead Warehouse and the southern out bases. The role will assume responsibility for the performance of the site including Health & Safety, achieving contractual KPIs and managing a team to ensure they deliver excellent service and continuous improvement. Shifts - Monday to Friday (flexibility required as per operational needs) Salary - £50k to £53k DOE How will you contribute? Deliver the operation consistently exceeding the customers requirements both in terms of service to customers, KPIs and operational standards. Provide leadership, motivation, and career development to the contract team, ensuring they achieve operational excellence on a day-to-day basis. Act as the operational lead for Clients, support the client with operational issues and carry out Period reviews with clients. Deliver a culture of efficiency and continuous improvement by utilizing the most appropriate methodology on a consistent basis Accountable for driving high levels of employee engagement. Operate in an Open and Closed book environment where decisions and performance are under scrutiny at regular formal customer reviews. Ensure the best talent is in place to deliver business objectives and deliver a robust succession plan for current and future key roles. Ensure that a best-in-class HSE performance is achieved within the site and that a culture of safety in everything we do is embedded. What will you bring? Relevant, well-rounded experience in a Warehouse environment at a management level and be able to clearly demonstrate previous achievements. Customer focus with well-developed negotiation and influencing skills. Knowledge of Transport environment and understanding of that area of the operation. Able to demonstrate the commitment, enthusiasm, and flexibility to be able to respond to seasonal customer demand and be able to see the customers business from their perspective Proven track record in delivering innovative performance improvements and operational excellence. Understand key drivers to achieve high levels of employee engagement and uses these to deliver high performance. Understands how to use IT / technology to drive performance. Ability to analyse data and make recommendations. What do we offer? Our Culture & Benefits In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more. Our people are at the core of our business and what makes Wincanton great. Thats why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment. Be a part of our values; Were Thoughtful, Were Aiming High and Were Prepared. Our Commitment We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application. Find out more: Wincanton champions a diverse workforce About Us Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer dark stores; two-person home delivery; fleet and transport management; and network optimisation for many of the UKs best-known companies.