About the Role
We are seeking a skilled and customer-focused Application Support Analyst to join our dynamic team. The ideal candidate will have a solid background in supporting SharePoint, Power Platform, Microsoft 365 and a passion for solving technical issues efficiently and professionally.
You'll be responsible for providing day-to-day support to our clients, resolving technical issues related to Microsoft 365, SharePoint, Intranets and the Power Platform. You'll also have opportunities to contribute to internal projects and improve support processes.
We welcome applications from candidates who meet most, but not necessarily all, of the requirements.
Requirements
* 1–2 years of experience in a similar Application support role
* Experience supporting users in Microsoft 365 environments
* Experience with SharePoint and basic Power Platform components (Power Apps, Power Automate)
* Excellent customer-facing and communication skills
* Proven ability to work collaboratively within an IT team
* Strong problem-solving skills and attention to detail
Desirable
* Experience with SharePoint migrations
* Understanding of intranet platforms
* Exposure to project-based IT work or infrastructure upgrades
* Experience working for an IT MSP/Consultancy
Key Responsibilities
User Support
* Take ownership of support tickets and ensure timely resolution
* Troubleshoot and resolve issues related to Microsoft 365, SharePoint, Power Platform and Intranets.
* Communicate effectively with users to understand issues and provide clear solutions
* Escalate complex issues when necessary and follow through to resolution
Documentation
* Maintain accurate records of support tickets and resolutions
* Create and update internal documentation and user guides for common issues
Collaboration
* Work closely with other IT team members and departments to ensure smooth operations
* Participate in internal projects to improve IT systems and processes
Continuous Improvement
* Stay up to date with the latest developments in Microsoft 365 and IT support best practices
* Identify opportunities to improve support workflows and user experience
What You Will Bring
* Confidence and professionalism in client interactions
* A passion for delivering excellent support and communication
* Strong stakeholder management and teamwork skills
* A proactive attitude and enthusiasm for learning and improvement
About Us
At ThinkShare, we specialise in building modern digital workplaces using Microsoft cloud technologies. As a Trusted Microsoft Solutions Partner, we support clients across various sectors with innovative solutions and reliable IT support.
Our team is central to our success, and we foster a flexible working culture that empowers our employees to thrive. While some in-office time is required, we ensure it's meaningful and collaborative.
If you're looking to join a forward-thinking team that values flexibility, innovation, and teamwork, ThinkShare could be the perfect fit.
Location: Hybrid
You'll be based in Central Scotland, with two days per week in our Stirling office. Occasional travel to client sites may be required (currently less than once a month).
No recruitment agencies please.
No applications from candidates that do not live or intend to live in Central Scotland.
Job Types: Full-time, Permanent
Pay: £32,000.00-£36,000.00 per year
Benefits:
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Paid volunteer time
* Private medical insurance
* Work from home
Application question(s):
* Are you based in Central Scotland and able to come into the Stirling Office two days a week? Applications from outside of the area will not be considered unless you specifically state on your CV that you are currently looking to live/relocate to Central Scotland.
Experience:
* M365: 1 year (required)
* In an IT Support Role: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Stirling FK8 2HX