Overview
Soft Services Director — London (Head Office).
A well established facilities management group is seeking an experienced Soft Services Director to lead its nationwide operations. Reporting directly to the CEO, this pivotal leadership role will oversee multi site service delivery across cleaning, security and a range of specialist support services, delivered both in house and via subcontractors.
With full P&L accountability, the successful candidate will play a key role in driving financial performance, enhancing operational resilience and ensuring services consistently meet the highest standards of quality, compliance and client satisfaction.
Note: This range is provided by Newstone Talent Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key Responsibilities
* Lead, motivate, and inspire multi site operational teams to consistently deliver service excellence across all contracts.
* Provide proactive, hands on leadership with a particular focus on the complexities of security service management.
* Take full accountability for the financial performance of the soft services division, achieving revenue and profit targets.
* Oversee all aspects of service delivery, ensuring strict compliance with SLAs, KPIs and health & safety standards.
* Drive operational efficiency and embed a culture of continuous improvement to enhance service resilience.
* Build and maintain strong senior level client relationships, representing the division at board level with authority and credibility.
* Contribute to business growth by supporting tender submissions, bids and key commercial decision making.
Candidate Profile
* Extensive senior leadership experience within soft services, facilities management or a related sector.
* Proven success managing complex, multi site operations with full P&L responsibility.
* A proactive, self driven professional with proven corporate experience and a successful background at established service providers such as Mitie, G4S, Bidvest Noonan, or similar.
* Strong people leader with a track record of motivating and managing large, diverse teams while delivering outstanding client engagement.
* Commercially astute, skilled at driving operational efficiency, financial performance and client satisfaction, while upholding the highest standards of compliance and quality.
* Deep commitment to health, safety, regulatory compliance and continuous service improvement.
* Excellent communicator with the ability to influence and build strong relationships at executive and client level.
* London or Home Counties based, with a reliable commute to support regular central London work.
* Flexible to begin on a 4 days office / 1 day remote hybrid pattern, with scope to transition to a 3/2 model in line with business needs.
This is a career defining opportunity for a commercially driven leader with the expertise and ambition to shape the future of a high performing soft services division.
To express interest in this role, please apply confidentially.
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