<div><p>Be part of a movement changing lives!</p><p>As the UKs leading medical cannabis clinic, Curaleaf Clinic is growing fast – and were looking for a passionate, detail-driven Onboarding Coordinator to help new patients begin their journey with confidence and care. If you thrive in a role where organisation meets compassion, this is your chance to make a real impact in one of the most exciting and rapidly evolving healthcare sectors.</p><p>This role is full time, based on-site at our Sunderland office.</p><h3>About The Role</h3><p>As an Onboarding Coordinator, you will be responsible for the full process required to convert prospective patients into current ones in line with internal and external regulations.</p><p>You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.</p><h3>Duties</h3><ul><li>Answer patient queries via telephone and email</li><li>Chase further information required from both patients and medical professionals</li><li>Schedule patient appointments and handle payment for these</li><li>Maintain patients electronic health records</li></ul><h3>About You</h3><p>Ideally, you will have experience with handling sensitive, confidential information in a professional manner. Minimum requirements are:</p><ul><li>Professional written and verbal communication style</li><li>Strong accuracy and organisational skills</li><li>A personable, adaptable manner</li><li>High level of IT proficiency (MS Outlook, Excel, PPTX, Word)</li><li>Ability to retain close attention to detail and maintain even workflow in all situations</li><li>Minimum grade C GCSE in English & Maths or equivalent</li></ul></div>