Job Description:
Costa is seeking a passionate and experienced team leader to join as a Barista Maestro (Team Leader) in Kingston upon Thames. The role involves inspiring and leading a warm, genuine team to deliver excellent customer experiences and community engagement.
What we offer:
* Starting pay of £10.53 – £11.53 per hour, depending on the store location, with pay increases following training
* Quarterly Feelgood points scheme—potential earnings up to £500 annually
* Free handmade drinks during shifts, 50% discount on food and bottled drinks
* Costa Coffee Retirement Plan with matching contributions
* Life Insurance & Income Protection (if enrolled in the pension scheme)
* 25% discount on food & drinks via the Costa Discount App
* Cycle to Work Scheme, discounted shoes, gym memberships, and access to Feel Good discounts
* Opportunities for charity involvement through the Costa Foundation
Role responsibilities:
* Lead and support the team to deliver exceptional customer service, ensuring procedures are followed
* Manage staffing according to trading patterns, ensuring optimal coverage
* Train and certify new Baristas, fostering their development
* Oversee daily store operations when needed, in the absence of the Store Manager
* Implement marketing POS and brief teams on new products and seasonal ranges
* Maintain health & safety standards, cleanliness, and stock levels
* Ensure high standards from espresso quality to equipment maintenance and coffee scores
Candidate requirements:
* Previous team leadership experience in a fast-paced environment
* Passion for coffee, customer service, and team development
* Ability to turn knowledge into operational excellence and embrace challenges
* Excellent interpersonal skills and customer-centric attitude
* Career-driven, bold, and action-oriented with a flexible approach
At Costa, we value Passion, Warmth, Trust, and Courage. We are committed to inclusion and equality, welcoming everyone to bring their true selves to work. Join us in delivering great coffee experiences and making a difference in our communities.
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