ProFound North Yorkshire, England, United Kingdom
Commercial Manager
ProFound North Yorkshire, England, United Kingdom
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Business Director looking to connect with Candidates and Clients in Underwriting, Broking, Claims, Sales, IT, Finance, Risk & Compliance, and Legal…
Role Profile: Commercial Manager
Location: North Yorkshire or East Yorkshire
Role Overview
The Commercial Manager plays a pivotal role in supporting the Head of Commercial in leading the Commercial Team. This position contributes directly to generating revenue and driving business profitability, while ensuring full adherence to FCA regulations and company compliance standards.
The role is responsible for supporting high-quality client service and ensuring tailored insurance advice is delivered in line with FCA and company guidelines. The Commercial Manager will help assess client needs and identify appropriate insurance policies and solutions.
Key Duties & Responsibilities
* Provide effective line management to the Commercial Team.
* Support implementation of commercial strategies for business growth and profitability.
* Maintain focus on departmental sales objectives through structured sales management.
* Foster innovation and continuous improvement in client experience, technical expertise, and internal operations.
* Assess and leverage employee skills to optimize team performance.
* Manage training programs and support the technical development of the team.
* Assist in recruitment and onboarding in line with company procedures.
* Champion department motivation, culture, and employee morale.
* Lead team performance evaluations and ensure regulatory compliance through supervision protocols (e.g., file checks).
* Embed company Core Values across the team and empower behavioural alignment.
* Balanced workload distribution
* Accurate, timely and professional service delivery
* New and renewal business handling
* Presentation and negotiation with insurers
* Effective client communication
* Mid-term adjustments
* Uphold FCA regulatory standards and internal policies.
* Manage complaints in accordance with company conduct policies and best practice guidelines.
* Support disciplinary and performance management procedures where necessary.
Required Skills & Experience
* Cert CII qualification or equivalent professional experience
* Proven experience in a management role (preferably within insurance)
* Strong IT and numeracy skills
* Relationship-building with internal and external stakeholders
* Self-driven with enthusiasm and resilience
* High attention to detail
* Capable of independent and team-based working
* Strong leadership and motivational abilities
* Ability to handle pressure and adapt to change
* Proven record in managing deadlines and priorities effectively
* Alignment with company Core Values
* Experience in commercial lines of insurance
* Familiarity with FCA compliance and regulatory frameworks
* Relevant business or financial qualifications
* Background in customer service
* Experience using Acturis
* Broad social interests
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Insurance and Insurance Agencies and Brokerages
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