Job Description
Technical Service Delivery Manager
As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics.
Job Role Responsibilities (% of Time)
Service Delivery (30%)
1. Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary.
2. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement.
3. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement.
4. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery.
5. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows,...