About Nôsa?
Nosa Bathrooms is a premium bathroom retailer specialising in beautifully designed, high-quality bathrooms for discerning homeowners, designers, specifiers and premium house builders.
Our Harrogate showroom is more than a retail space — it is a curated, experiential, design led environment where customers come to spend time discussing choices and invest in their homes to create something exceptional.
We are now looking for an experienced and commercially driven Showroom Manager to lead our Harrogate store and deliver an outstanding customer experience.
The Role
This is a hands-on, sales-led management role, you will deal with a wide range of customer types, identify prospects and build sales pipeline whilst building the Brand reputation in the area encouraging footfall.
Requirements
Key Responsibilities
Lead and manage the day-to-day running of the Showroom ensuring sales targets are clear and met daily
Deliver exceptional customer consultations to support the path to purchase journey and enhance the look and feel by selling the look across our full range of products
Build strong relationships and trust that converts to high-value sales into premium bathroom projects dealing with designers, specifiers and house builders
Build a strong sales pipeline through prospects, quotations and follow-up
Ensure the showroom reflects our brand and luxury positioning
Drive revenue growth and performance to ensure targets are met
Build brand reputation and equity in the local area to make Nosa the go to place and drive strong recommendation and advocacy
This role is ideal for someone who thrives in a consultative, design-led sales environment.
What We're Looking For
We are seeking a confident, professional, experienced and commercially astute individual with:
A proven background in sales (ideally bathrooms, interiors, kitchens or luxury/premium retail)
Experience working with high-value customers, designers and specifiers
Ideally experience in project led sales purchases via contractors and/or house builders
Strong consultative selling skills that builds and nutures relationships for repeat business
The ability to close sales professionally through product knowledge and use of valued attributes
Experience managing a retail or showroom environment and all associated activities
Familiar and strong supporter of daily stand up session to set daily targets, track and monitor performance at individual level and take rapid corrective action as needed
Ability to coach, develop and manage a team to set them up for success and achieve the needs of the job
A keen eye for detail and presentation from entry to exit
Confidence working with customers investing in premium products from point of contact to after sales
Experience within bathrooms is highly desirable, but we will also consider candidates from:
High-end kitchens
Interior design
Luxury home improvements
Premium retail
Property / estate agency
Luxury automotive sales (high-value)
What Success Looks Like
Strong monthly sales performance, sales pipeline and targetted prospects
High showroom standards across all disicplines namely, safety, merchandising and cleanliness
Excellent customer service and associated reviews
Repeat business, recommendation and referrals
Professional, premium customer experience
What We Offer
A privately owned business with ambitious plans for growth and supporting investments
Competitive basic salary
Opportunity to grow within a premium brand establishing itself in Retail
Autonomy to run and develop the showroom environment and team for growth
A supportive and ambitious business environment and management approach
Benefits
Staff discount on luxury bathroom products
Staff discounts on the Leader product range
Ongoing training and professional development
Be part of a high-growth, customer-first team
22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
Length of Service holiday awards: 1 extra day for every 3 years service;
Death in Service benefit (3x annual salary);
Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
Salary sacrifice Cycle-to-work scheme;
Subsidised gym membership;
Employee Assistance Programme, Access to Wellbeing Advice & Counselling
Employee Referral Bonus
Competitive salary