ANEW Hotels & Resorts is looking for a dynamic General Manager to join our growing team at our cherished resort in KwaZulu-Natal, Newcastle. Our group prides itself on offering excellent customer service and always looks for an opportunity to be uniquely different. If you are interested in joining our rapidly growing hotel group, please apply.
The successful candidate will be based in KwaZulu-Natal, Newcastle.
Reports to: Group Operations Manager
Strategic Purpose
Lead ANEW Hotel's hotel operations to deliver exceptional guest experiences and financial performance while developing teams and managing stakeholder relationships.
Key Responsibilities
* Strategic Leadership
* Drive business strategy
* Lead management team
* Develop talent
* Manage stakeholders
* Build culture
* Guide innovation
* Ensure compliance
* Achieve targets
Financial Management
* Control P&L performance
* Manage budgets
* Drive revenue growth
* Optimize costs
* Maximize profitability
* Monitor KPIs
* Report performance
* Direct investments
Operational Excellence
* Ensure service quality
* Maintain standards
* Direct departments
* Implement SOPs
* Monitor compliance
* Drive efficiency
* Manage resources
* Lead improvements
Stakeholder Management
* Engage owners
* Build relationships
* Direct communications
* Manage partnerships
* Lead negotiations
* Support development
* Guide strategy
Team Development
* Build capabilities
* Drive performance
* Manage talent
* Lead engagement
* Foster culture
* Guide careers
* Ensure succession
* Direct training
Required Skills
* Strategic planning and leadership
* Financial and budget acumen
* Operations expertise
* Stakeholder management
* Team management and development
* Business strategy
* Industry knowledge
* Change management
* Guest and customer relations
* Problem-solving and decision making
* Sales and marketing knowledge
* Health and safety compliance
* Technology and software proficiency
* Communication and interpersonal skills
Performance Metrics
* Financial targets
* Guest satisfaction
* Team engagement
* Quality standards
* Revenue growth
* Market position
* Asset value
* Brand standards
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