A fantastic opportunity for a customer‑focused Customer Service Support Administrator to support motor dealer partners, manage finance proposals, and deliver compliant, high‑quality service within a fast‑paced financial services environment.
We’re also looking for candidates who have previously worked in roles such as Loan Support Officer, Loan Administrator, Financial Services Administrator, or Car Finance Administration Assistant.
This role is officially titled Finance Specialist within the organisation.
All levels of experience considered – full training provided
Whether you’ve worked in the motor trade or financial services, or you have strong customer service and communication skills with confidence working with numbers, we’d like to hear from you.
Salary: £25,500 per annum + benefits
Location: Newcastle, Tyne & Wear, North East England
Job type: Full‑time, permanent
Working hours: 9am – 6pm, Monday–Friday, with rotational weekend work
Job Overview
We have a fantastic new opportunity for a Customer Service Support Administrator to join a growing specialist finance team supporting a national dealer network. This role offers variety, responsibility, and the chance to build strong professional relationships.
As a Customer Service Support Administrator you will manage finance proposals from enquiry to completion, working closely with internal teams, external sales colleagues, and third‑party finance providers. Accuracy, compliance, and customer service are central to success. The role is well suited to someone who enjoys analytical work, clear communication, and delivering high standards of customer support in a fast‑moving financial services environment.
Duties
* Motor dealer team support – act as key point of contact for motor dealer partners
* Proposal management – administer finance proposals from enquiry to completion
* Lender liaison – communicate with finance companies to secure funding approvals
* Decision communication – clearly explain finance decisions to dealer partners
* Customer assessment – review customer circumstances to identify suitable funding options
* Compliance management – ensure all activity aligns with Treating Customers Fairly principles
* Customer service delivery – provide high levels of service via telephone and email
Candidate Requirements
* Strong analytical skills with excellent attention to detail
* Excellent verbal and written communication and customer service skills
* Customer‑focused approach with a professional telephone manner
* Results‑driven, organised, and self‑motivated working style
* Numerate with confidence in decision‑making
* Computer literacy, including Microsoft Office and bespoke systems
* GCSE level or equivalent education
Desirable
* Previous experience within motor trade and/or financial services
Benefits
* 25 days annual leave, increasing with length of service
* Contributory company pension scheme
* Company life assurance scheme
* Monthly discretionary bonuses based on team performance
* On‑site parking
* Gym membership at the Leeds office
How To Apply
To be considered for this vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of applicants meeting the requirements will be submitted to our client for consideration. By submitting your application you give us express consent to submit your details to the client.
Job Ref: AWDO-P14297
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