Job Description
*Candidate must be a British National & born in the UK and must be able to obtain SC Clearance*
Job title: Desktop Support Engineer III
Location: Yeovil, Somerset
An exciting opportunity to work for a Global IT Consultancy company.
Additional info:
Due to the nature of the role, the candidate must either hold or be able to obtain SC security clearance, must be British national only & born in UK.
The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.
This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays.
Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance.
Responsibilities:
* Desktop/Laptop/VDI build, configuration and deployment to end users
* Software installation/deployment
* Smartphone deployment
* Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
* Hardware installation/upgrade/break fix for desktop, laptop, and server
* Smartphone support
* Service Desk cover as required
* Assisting with customer projects
What we're looking for:
* Full UK driving license is essential to provide support across the large site and surrounding satellite sites
* Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support
* Microsoft Office 2010 onwards
* Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
* Knowledge of Microsoft SCCM and OS/Application deployment
* Good verbal communication: ability to communicate to all levels
* Good written communication: concise and accurate call logging, documentation, and email correspondence
* Good time management/organisational skills
* Work well as part of a team or independently
* Driving licence essential to provide support across the large site and surrounding satellite sites
Desirable skills/qualifications:
* Microsoft Windows 7/10 training and certification
* Active Directory management
* Understanding of SCCM
* Understanding of Mobile Iron or similar mobile device management platforms
* Understanding of McAfee EPO
Employee benefits:
* Flexible benefits including, medical insurance and eyecare vouchers
* Company pension scheme
* Income protection after 6 month's service
* 23 days holiday raising to max 25
* Option to purchase/sell additional holiday
* Life insurance
* Employee Assistance Programme