Job Purpose
You’ll have a direct impact on people’s lives by helping clients during challenging times. The role is a key part of the Client Service Team, delivering a client‑focused experience.
Key Responsibilities
* Handle new business enquiries, using inbound and outbound calls (all warm calls).
* Reassure clients and respond to their requests with empathy and professionalism.
* Accurately capture client information and enter it into Salesforce.
* Convert enquiries into either a fixed‑fee meeting or an immediately progressing client for the firm’s lawyers.
* Liaise with lawyers nationwide to establish best‑practice working methods, including checking lawyer availability, preferred working practices by region, and skill‑set knowledge to match clients with the most suitable lawyer.
Required Skills & Qualifications
* Telephony sales background.
* Exceptional client‑service skills with ability to handle sensitive or upset clients.
* Full‑time, 35 hours per week.
* Job title: Client Service Executive.
* Training: 3‑week new‑starter training at Harrogate office, followed by 80% remote work and 20% onsite (at least one day per week).
Work Schedule & Location
* Bi‑weekly rotation – see schedule below.
Vacancy 1 – Week 2: Monday 11 am – 7 pm, Tuesday Day Off, Wednesday 9 am – 5 pm, Thursday 9 am – 5 pm, Friday 11 am – 7 pm, Sunday 9 am – 5 pm. (Repeated with Week 1)
Vacancy 2 – Week 2: Monday 11 am – 7 pm, Tuesday 9 am – 5 pm, Wednesday 9 am – 5 pm, Thursday 9 am – 5 pm, Friday 11 am – 7 pm. (Repeated with Week 1)
Compensation & Benefits
* £30,000 per year plus a sales incentive scheme.
* 26 days holiday.
* Enhanced adoption, maternity and paternity pay.
* Paid leave for fertility treatment.
* Medicash health insurance – 24/7 GP’s, dental, counselling, gym discounts.
* Life assurance.
* Contributory pension.
* Wellbeing culture with mental wellbeing days and counselling sessions.
* Volunteering leave and diversity public holidays.
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