Job Title: Customer Assistant Job Purpose:To ensure member needs are met through the delivery of high-quality service and by promoting the businesses products and services. Job Type: 12 Month maternity cover Hours: Monday to Friday 09:00 to 15:00 (30 hrs) or Tuesday to Saturday (27 hrs) Salary: 12.60 per hour Key Responsibilities: Communicate and promote products and services in accordance with branch sales plans. Support and participate in branch events and community activities. Provide appropriate referrals to help members with their financial needs and uphold the Societys service standards. Gather market feedback from members and report via correct means. Perform all administration duties accurately and in accordance with Society procedures. Process all transactions effectively, ensuring no errors and balancing the till at the end of each day. Work out of any branch within the network if needed. Act as an ambassador for the Society by supporting the branch within the local community. Comply with statutory and non-statutory regulatory requirements. Take responsibility for personal development and stay updated on relevant issues related to the role and the Society. Maintain the standards of competence outlined in the Key Result Areas. Understand the risks associated with day-to-day activities and follow procedures set out in teller and process manuals. Understand the complaints procedure to esca...