Job Description
Location: Manchester, hybrid
Salary: c.£95,000 + benefits
Type: Permanent
A global retail and manufacturing organisation is looking for an experienced Application Lead – Commercial (Retail & Commerce) to support a major D365 F&O transformation across EMEA.
This role will focus on the wider commercial, retail and commerce domain, covering sales, pricing, order management, customer-facing processes and connected retail / digital commerce applications. You will work closely with regional business stakeholders and global technology teams to ensure D365 F&O and integrated applications operate effectively in real business scenarios.
Key responsibilities:
· Lead the regional Commercial application stream across D365 F&O
· Support sales, pricing, order management, retail / commerce and customer process areas
· Work with commercial, retail and customer-facing stakeholders to understand issues and define improvements
· Triage problems across business process, data, integrations and systems
· Support UAT, releases, adoption and post-go-live stabilisation
· Translate business needs into clear requirements for global engineering teams
· Work with vendors and ISVs to resolve application and integration issues
· Support connected applications across retail, commerce, fulfilment and customer-facing processes
Key skills:
· Strong D365 F&O commercial, sales, retail, commerce or order management experience
· Good understanding of O2C, pricing, order fulfilment, customer and retail / omnichannel processes
· Experience working across D365 F&O and integrated retail, e-commerce, POS, WMS or customer platforms
· Experience in ERP transformation, implementation or post-go-live support
· Strong stakeholder management and communication skills
· Consultancy or Microsoft Partner background would be highly relevant
· Able to work hybrid in Manchester
This is a strong opportunity for a D365 F&O Commercial Consultant, Retail / Commerce Consultant, O2C Stream Lead or Applications Lead looking to move into a global end-user role with real ownership.