Overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for customers. JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with opportunities for career development.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including Units, Conversion, ATV, UPT, and upselling/cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for personal and career development.
* Confident interpersonal and communication skills, thriving in social engagement with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts through the online benefits platform (TELUS Health); access to counselling services and digital health and well-being resources
* Health cash plans
* Internal development courses and opportunities including apprenticeships & accredited qualifications (England Only)
* Discounted Gym memberships at JD Gyms
* Access to colleague networks and opportunities to volunteer with JD Foundation
* Incremental Holiday Allowance
* Staff discount on JD Group and other brands within the organisation and development opportunities
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Retail
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