Salary: Grade 7, £38,519 - £44,760 per annum Hours: Full time, 37 per week Basis: Permanent Place of Work: Dereham, occasionally Thetford and some travel across the district or further afield Would you like a job where your expertise truly shapes outcomes for people who need it most? As our Senior Technical Officer (Housing), youll be the trusted go-to person for complex casework, legislative interpretation and high-quality decision-making, working closely with Team Leaders and Housing Solutions Officers to ensure the Council meets its statutory duties with confidence and compassion. Youll thrive in this role if youre someone who listens deeply, values the strengths and perspectives of others, and enjoys empowering colleagues through guidance, training and shared learning. With a positive, flexible mindset, youll embrace new ways of working, bring resilience to challenging situations, and take ownership when things dont go to plan - using those moments to grow and help the service evolve. Above all, youll champion dignity, respect and wellbeing, collaborating across teams to deliver timely, lawful and life-changing support for our residents. This is a role where your judgement, your curiosity and your commitment to people will make a real difference every day About us: We are passionate about our people and pride ourselves on being a great place to work, we genuinely care and know that a happy workforce is a productive and motivated one! If youre still not sure, here are some stats from our 2025 staff survey to convince you 96% said they feel trusted and empowered 88% of staff recommend Breckland as a great place to work 86% said they have had opportunities to learn and grow in the last 12 months 91% think Breckland provide positive action on health and wellbeing 86%said they feel supported If you STILL need convincing, heres what some of our staff say "Breckland is a fantastic employer, lots of opportunities and support" "Having only just started, it is a great place to work, everyone says hello, is smiley and chatty. I like the groups that are on, like carers shed and neurodiversity" "We are encouraged to take regular breaks and there are mental health first aiders and a wide range of good promotional aspects of healthy living and wellbeing." "In times of need the council offers excellent support." "BDC really does seem to care about the wellbeing and happiness of their staff." At Breckland Council we have embraced the Governments agenda to modernise local government. Our approach is to lead change rather than follow it, and to add the best value we can to our communities. We achieve this by developing our employees to their full potential, providing them with the relevant knowledge, equipment, and authority to carry out their duties. We offer excellent conditions of service, including: Free parking at our newly refurbished office. Excellent training opportunities. 25 days annual leave, increasing after three years continuous Local Authority service by one day per year up to the maximum of 28 days, plus bank holidays. Local Government Pension Scheme(generous employers pension contributions). Family friendly policies. Cyclesheme and assisted car purchase. About you: Your qualities and behaviours are as important to us as your work experience. Is this you? I recognise the skills, talent and experience of others and reach out to them for their contribution and input I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge I have an open mindset, take risks and explore new ways of doing things My approach to work is filled with positivity and optimism I am flexible ensuring I provide the best possible service, wherever and whenever is best for the customer I am driven to achieve results and show courage and resilience even when things dont go to plan I take responsibility if things dont go well and learn from it for my own and for the organisations development I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience I understand and take care of my own well-being and of that of those around me. OK, Im interested But is it really the job for me? As a Senior Technical Officer (Housing) you will: Support the Housing Solutions Team Manager and the Team Leaders in providing an effective Housing Solutions Service, ensuring fulfillment of legal duties. Provide support to Housing Solutions Officers with complex cases to ensure adherence to legislation and the Code of Practice and to facilitate officer self-learning. Be the first point of contact for Housing Solutions Officers for case and legislation related queries Provide technical housing and benefit advice, expertise and training to internal and external staff, stakeholders and members. Assist in the interpretation and implementation of new Housing legislation and regulations, providing associated guidance and training. Hold a small caseload of cases when needed, in order to support the team. Carry out quality assurance monitoring of officer work ensuring officer decisions throughout the team are correct and IT system are accurately recording data in line with best practice. To then utilise this information update individual and Service training plans. Work collaboratively with the Housing Solutions Officers in relation to clients being referred to ensure that duties owed by the Council to clients are discharged in a timely and appropriate manner. Review and sign off officers decisions under the Homelessness Reduction Act and Housing Act 1996. Please see the job description and person specification for more a comprehensive list of duties that the role normally entails as you could be asked to occasionally pick up other responsibilities, and also for the personal qualities needed. Please be aware that applicants who do not submit a supporting statement showing how they meet the person specification will not be considered for interview. Closing date - 9am, Monday 18 May2026