We are currently looking to appoint an Administration Team Leader in partnership with an SME family run business based in Watford.
As the Administration Team Leader, your role will involve overseeing and managing a small team of administrators to ensure smooth and efficient operations of the administrative processes whilst also being hands on in the day to day sales administration.. This role will be ideally suited to someone with excellent organisational, communication, and problem-solving skills.
Salary: £35,000 - £45,000 (DOE)Benefits: 25 days holiday + Statutory, PensionHours: Monday to Friday 07:30am-4:30pm (office based)
Training & Future Options:
* At their company, they are committed to providing ongoing training and development opportunities to help you excel in your role. Future progression within the company may be available based on organisational needs.
Responsibilities and duties:
1. Planning and coordinating administrative procedures and systems and devising ways to streamline processes and improve productivity (SLA's etc)
2. Assessing customer service performance and provide feedback, coaching and guidance to ensure maximum effectiveness
3. Managing and developing a small team of administrators. Including regular 1-2-1’s and performance reviews
4. Handling incoming customer calls &...