Job Description
Senior Technology Support Analyst - LondonPurpose of roleReporting to the Head of IT, the Senior Technology Support Analyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support on 1st, 2nd line issues and requests. To be a specialist in cloud systems matters, including security and automation, licencing, Virtual networks. Provide a Pro-active approach to support and engaging with users.
Assist with Project work as required. Out of hours cover will be required on occasions to support international users and internal events.Key TasksCollaborate with third-party providers to ensure the maintenance and uptime of core systems.Exhibit a strong awareness of Cyber Security, ensuring adherence in daily practices.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes. Review system and application logs and verify the completion of scheduled jobs such as backups.Conduct regular file archival and purging as necessary.Manage user accounts by creating, changing, and deleting them per request.Repair and recover from hardware or software failures.Utilize administrative tools and utilities; configure or add new services as needed.Perform periodic performance reporting to support capacity planning.Manage virtual machines....