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Technical Service Manager, Kingston upon Hull, East Yorkshire
Client:
Location:
Kingston upon Hull, East Yorkshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
15
Posted:
28.06.2025
Expiry Date:
12.08.2025
Job Description:
Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. We implement, optimize, and support Oracle ERP users. Our goal is to transform our clients' businesses by developing and implementing IT solutions that create value, drive innovation, and reduce costs. We are problem solvers and trusted advisors committed to building long-term partnerships with our diverse clients, from multinationals to SMBs, leveraging technology for competitive advantage.
Role Overview:
The Technical Service Manager (TSM), reporting to the Technical Manager, will collaborate with Service Delivery Managers to ensure SLA compliance. The TSM will help build support teams based on technical and service needs, assist with onboarding new clients, and manage incident roles, including P1 incidents. This full-time, permanent role can be home-based in the UK/Ireland or at our Limerick center, with consideration for candidates across European time zones. Flexibility to work on-site and remotely is required.
Responsibilities:
* Support SDMs in managing support services per SLA
* Participate in Service Review Meetings
* Perform Duty Manager and Incident Manager roles during P1 incidents
* Ensure RCAs are completed, published, and preventative actions are taken
* Collaborate with Technical Resource Managers for support team building
* Coordinate customer onboarding with GS & PS
* Assist consultants with technical issues and escalate as needed
* Implement and plan service improvements
* Stay updated on current technologies and source training
* Introduce new workflows, automation, and tools
* Identify cost-saving and revenue-increasing opportunities with CSMs & SDMs
* Manage patching and maintenance calendars
* Represent client needs at weekly CAB meetings
* Support presales activities for tools and software lifecycle management
Candidate Skills:
* Bachelor's degree or equivalent experience in a relevant field
* At least 4 years in managing complex, critical technical applications, preferably JD Edwards ERP or similar
* Excellent communication skills in English, with strong analytical and problem-solving abilities
* Detail-oriented with a process-driven approach and results focus
* Ability to learn new technologies quickly and apply them effectively
* Systematic problem-solving skills and team collaboration experience
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
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