Job Description Shift Pattern: Any 5 in 7 Days Rotating Salary: £25,500 We are currently seeking a Customer Service Administrator to join our Customer Service team at our Minworth site. As a Customer Service Administrator you will support the day to day operational requirements, covering Stock Administration within the depot, Customer Service support for live issues and maintain the return of PODs in line with agreed KPIs. To offer outstanding customer service in a face paced friendly environment and providing a continuous professional dedicated service. Job responsibilities of a Customer Service Administrator include: Ensure a positive client experience through high quality service and communication Monitor the accurate receipt of sales orders, ensuring they are available to the operational teams within agreed timeframes Maintaining contact between clients, hauliers, depots and delivery points to resolve live delivery or stock issues Dealing with day to day queries relating to failed/rejected deliveries and locating stock within the wider GBD/haulier network Creating and maintaining Non Delivery KPIs and communicating failures and discrepancies to all stakeholders Maintaining delivery point master data across all GBD systems to ensure EDI messages are processed correctly Reading and providing telematics to clients and delivery points, where delivery is disputed Problem solving for client, customer and internal departments Reconcile goods to inbound/outbound paperwork Management of warehouse floor checks, stock takes and returns Completing stock trace recall exercises and providing mass balances to clients Investigating discrepancies and processing dispute procedures Dealing with all POD queries Obtaining, debriefing and scanning/uploading of all PODs onto GBD systems in a timely manner Escalating any instances of orders where no POD is available to trigger the creation of LO