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2nd Tier Service Desk Analyst, Social Care, Theale
Client:
Idox plc
Location:
Theale, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
0e0b945a32d2
Job Views:
3
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
2nd Tier Desk Support Analyst, Social Care
We are actively seeking to recruit a candidate into our Social Care team to assist in supporting primarily our Directory Platform, with some cross-skilling on our EHC Hub as we are looking to merge two teams into one larger support team.
The ideal candidate should have experience in web application support, troubleshooting, and working with Developers to ensure a comprehensive experience for our customer base.
Joining Idox as a 2nd Tier Service Desk Analyst opens up various career paths including Web Development, Project Management, and Professional Services, consulting, and advisory work. As a member of the Service Desk team within the Public Sector Software Division, a 2nd Tier Service Desk Analyst also sets out a first-class Customer Service career path.
This role supports our Social Care customers and software users. Delivered as SaaS solutions, Idox hubs and portals enable self-service and provide efficient access to family, children's, and SEND services. To support these services, you'll take full ownership of support incidents, fully investigating and progressing each service ticket to resolution. You'll keep all parties updated on progress, ensure incident records are accurately logged, and support our customer effectively.
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