Service Designer - Remote within the UK (travel to office once a month that is paid for) 6 month FTC that will be ongoing - up to £60,000
Overview
We are looking for a Service Designer to join a growing digital team and play a key role in shaping end-to-end experiences across complex products and services. You’ll work collaboratively with multidisciplinary teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact.
Key Responsibilities
* Lead the design of end-to-end services, ensuring user needs are met across all touchpoints and channels
* Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints
* Facilitate co-creation and design workshops with stakeholders and cross-functional teams
* Collaborate closely with Product Managers, UX/UI Designers, Developers, and Researchers to ensure consistency and alignment
* Identify opportunities for service improvement and innovation across existing customer experiences
* Define service design principles, frameworks, and standards to guide ongoing development
* Communicate design decisions clearly and persuasively to both technical and non-technical audiences
* Contribute to continuous improvement of design processes and methodologies
Skills & Experience
* Proven experience as a Service Designer or similar role in digital transformation, consultancy, or user-centred design environments
* Strong portfolio showcasing service design projects, from research through to implementation
* Proficient in creating service blueprints, journey maps, process flows, and experience prototypes
* Comfortable using tools such as Miro, Figma, Sketch, and other service design platforms.
* Experience working in Agile or multidisciplinary teams
* Strong communication, facilitation, and stakeholder management skills
* Understanding of business strategy, digital technology, and user-centred design principles