Our client is a leading UK law firm known for its people-first approach, inclusive culture, and forward-thinking mindset. They’re on a journey to improve how they deliver exceptional service, balancing operational efficiency with a genuine care for their clients.
You’ll join a growing Client Experience & Operations function that plays a central role in that mission. You will:
🚀 Lead cross-team projects that streamline how work gets done.
⏱️ Identify where time, talent, and energy could be better spent — and help make it happen.
🤝 Collaborate with stakeholders across the business, building trust and influence to embed change.
📊 Measure what matters: using data, insight, and feedback to show impact.
🧩 Act as the problem-solver others turn to — someone who can see both the big picture and the small fixes that make a big difference.
The Ideal Candidate
* 3-5 years of experience in process improvement or operational change
* Experience in a consultancy or wider professional services background.
* You’re credible, pragmatic, and know how to navigate complex stakeholder groups (even the stubborn ones!).