2nd Line Support Engineer - Up to £30,000 + Benefits
Location: Newcastle-under-Lyme
Office: 4 days per week | Full-Time | Permanent
Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career.
iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and support their broad client base.
Your Key Responsibilities:
1. Providing remote and onsite support to a wide range of clients
2. Responding to service desk tickets and calls in a timely manner
3. Installing, configuring, and supporting client infrastructure (hardware/software)
4. Maintaining and supporting Windows Servers, Microsoft 365, Exchange, SharePoint, and Azure
5. Troubleshooting and managing Active Directory, Intune, and PowerShell tasks
6. Supporting virtualization technologies such as Hyper-V and VMware
7. Managing firewalls, Ubiquiti devices, VoIP systems, and networking (TCP/IP, DNS, DHCP)
8. Occasional travel to client sites and the Manchester office (expenses covered)
What You'll Bring:
9. A minimum of 2 years in a 2nd Line Support or MSP-based service desk role
10. Strong problem-solving skills and a logical approach to troubleshooting
11. Comfortable with client interaction via phone, email, and face-to-face
12. Knowledge of MDM, networking principles, and Microsoft ecosystem technologies
13. A valid UK driving licence and access to your own vehicle
What's in It for You?
14. Competitive salary (depending on experience)
15. 25 days' holiday + bank holidays + your birthday off
16. Flexible working and hybrid arrangements
17. Private healthcare plan
18. Paid day off for charitable volunteering
19. Mental health support via trained first aiders
20. Team events and regular social activities
21. A culture of ongoing training and career development
Sound like the right fit?
If you're looking for a stable, rewarding role in a collaborative and tech-focused environment, would love to hear from you.