Trainee / Graduate IT Service Desk Analyst
Location: Aberdeen
Salary: £24,000
Are you looking to kick-start your career in IT? Do you enjoy problem solving, learning new skills, and helping people?
We're recruiting a Trainee / Graduate IT Service Desk Analyst to join a supportive IT team, where you'll be the first point of contact for technical issues and play a key role in keeping users productive.
This is an excellent opportunity for someone with a genuine passion for technology to build hands-on experience, gain exposure to a wide range of systems, and develop a career in IT support.
Responsibilities
* Acting as the first line of support for IT issues raised via phone, email, ticketing system, or face-to-face.
* Delivering friendly, professional customer service to users of all technical levels.
* Providing basic support for hardware, software, and user account queries.
* Assisting with the administration and maintenance of IT systems.
* Escalating issues to more senior IT colleagues when required.
* Developing your troubleshooting and technical skills through real-world experience and on-the-job learning.
Requirements
1. A genuine enthusiasm for IT and technology.
2. Strong communication skills (both verbal and written).
3. A logical approach to problem solving and a willingness to learn....