IT Support Technician (1st & 2nd Line Support)
Location: Warley (with travel to other sites as required)
Salary: £27,500 per annum
Hours: Monday – Friday, 09:00 – 17:00
Holiday: 25 days annual leave + bank holidays
Pin Point Recruitment is supporting our client in the search for an experienced IT Support Technician to join their team. This role will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware.
The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly.
Key Responsibilities
* Install, configure and maintain Windows 10 and Windows 11 desktop environments
* Provide 1st & 2nd line IT support via the Service Desk
* Support users in both physical and VMWare virtual environments
* Install, configure and troubleshoot hardware and software for desktop and mobile devices
* Ensure communication systems deliver seamless service, resolving incidents promptly
* Administer Active Directory and Microsoft Exchange accounts and access permissions
* Maintain secure file storage access and data protection
* Support enterprise messaging (Microsoft Exchange) and unified communications (Mitel)
* Travel to other UK sites as required and provide remote support
* Adhere to ISO standards, security policies and Health & Safety compliance
* Positively represent the business to staff, suppliers and customers
Skills & Experience Required
* Experience providing 1st & 2nd line IT support
* Strong knowledge of Windows 10/11, Active Directory & Exchange
* Understanding of VMWare environments
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service capability
* Full UK driving licence (essential due to travel requirements)
What’s in it for you
* Competitive salary of £27,500
* Monday – Friday work pattern – no evening or weekend shifts
* 25 days holiday + bank holidays
* Professional development and training opportunities
* Supportive and collaborative team environment
How to Apply
If you are an enthusiastic and motivated IT Support professional looking for your next opportunity, apply today and a member of the Pin Point Recruitment team will be in touch