Our Team Leaders play a critical role in helping deliver justice. This role enables you to demonstrate and develop your leadership skills as you manage a team that delivers excellent administrative support and customer service to service users, the judiciary and management. You will prioritise work, ensure the team meets objectives, promote wellbeing, and drive operational and performance targets. You will provide statistical data to management and lead continuous improvement initiatives, navigating change, implementing new legislation, and ensuring smooth operation across HMCTS.
These operational roles are customer-facing and require successful applicants to be office‑based providing HMCTS services to the public.
Working Hours and Conditions
Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs. Part‑time arrangements are considered; however, due to the nature of the role, the minimum hours would be 32 hours per week over five days.
To meet operational requirements, the minimum time spent in an office is 60% of the working week, subject to local estate capacity.
Visa and Immigration
This role is not eligible for new Skilled Worker visas under current immigration rules. From 22 July 2025, the government introduced changes to the Skilled Worker visa route. The department cannot sponsor applicants unless they held a Skilled Worker visa prior to these changes. If you have held a Skilled Worker visa continuously, raise this during vetting; eligibility will be assessed in accordance with transitional provisions. If you have not held a visa prior to the changes, you will need to consider other routes to a right to work in the UK. Successful applicants must ensure a legal right to live and work in the Civil Service and in the United Kingdom.
Hybrid Working
MoJ offers hybrid working arrangements where business needs allow, blending office, other MoJ sites and home. This role can only be worked in the UK, not overseas. All employees are expected to spend a minimum of 60% of their working time in an office. Some roles are not suitable for hybrid working.
Responsibilities and Requirements
* Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
* Experience of working in an administrative role in a customer‑focused environment.
* IT proficiency with the ability to learn and adapt to different technologies and software.
* Excellent communication, organisational and prioritisation skills.
Application Process
Lead Criterion A sift based on the lead behaviour (Communicating and Influencing) may be held if a large number of applications are received.
Interviews will be held in person and are expected to take place on the week commencing 4th May 2026. Requests for alternate dates or virtual interviews will only be considered in exceptional circumstances or as part of a reasonable adjustment.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after five years of service. Staff may buy or sell up to three days leave each year. Additional paid time off for public holidays and one privilege day. Leave for part‑time and job‑share posts is calculated pro‑rata.
* Pension: Civil Service offers a choice of schemes, giving flexibility to choose the pension that suits you best.
* Training: Ministry of Justice committed to staff development, with an extensive range of training and development opportunities.
* Networks: Opportunity to join employee‑run networks for ethnic minorities, disabled staff, caring responsibilities, women, and LGBTI staff.
* Family Friendly policies: Opportunities to work reduced hours or job share.
* Flexible benefits: Voluntary benefits, retail vouchers and discounts on a range of goods and services.
* Childcare: Eligibility for alternative government childcare support schemes, including Tax Free Childcare.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme for eligible former members of the Armed Forces. This initiative allows veterans to continue to serve their country and bring highly skilled individuals into the Civil Service in an environment that recognises and values their previous service.
People and Equality
The Civil Service is committed to attract, retain and invest in talent wherever it is found. The Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy underpin this commitment. MoJ is a Disability Confident employer, committed to providing consultation and adjustments for disabled candidates throughout the recruitment process.
Recruitment & Complaints
The Civil Service Code sets out standards of behaviour expected of civil servants. Recruitment is by merit. If you feel the recruitment process has breached principles, you may raise a formal complaint. Options include:
* To Transformative Business Services: 0345 241 5359 (Mon‑Fri 8am‑6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
* To Ministry of Justice Resourcing team: resourcing‑management‑office@justice.gov.uk
* To the Civil Service Commission: details are available on the Civil Service Commission website
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