User Experience Senior Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems.
User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.
The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.
Responsibilities
* Hold meetings with users, clients, product sponsors and technology to understand project requirements
* Perform UX research, define IA, user journeys, and create personas
* Identify metrics and data that can support decision-making
* Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
* Perform relevant testing to validate and inform design decisions
* Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
* Apply a positive and constructive attitude to all feedback
* Use, and contribute to, the approved design system
* Adhere to, and improve design standards and best practices
* Perform detailed handover to development teams, ensuring they have all they need to implement the designs
* Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
* Keep up to date with the latest UX practices, innovations, and tools
* Ensure all designs comply with ADA/WCAG standards for accessibility
* Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
* Help to train and support junior team members
* Confidently challenge substandard work by other team members
* Contribute to the wider UX community of practice Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
* Proven relevant experience
* Strong attention to detail & analytical skills
* Experience delivering with an agile methodology
* Excellent communication and presentation skills
* Highly skilled in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
* Experience using design systems Keen interest in, or knowledge of, banking or finance
* HTML/CSS Development Skills
Education
* Bachelor’s degree/University degree, Master’s degree preferred
Benefits
* 27 days annual leave (plus bank holidays)
* A discretionary annual performance related bonus
* Private Medical Care & Life Insurance
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Special discounts for employees, family, and friends
* Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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