Overview
We’re expanding our Newcastle team and welcoming new Trainee Protection Advisers starting this November 17th. In this exciting role, we’ll coach and train you in everything you need to flourish in the industry—supporting your journey to becoming a fully qualified adviser, while helping families protect what matters most. If you’ve got a background in excellent customer service and a passion for supporting people, we’d love to hear from you.
Fun, rewarding, and full of opportunities to grow your career—that’s life at L&C Mortgages, the UK’s leading fee-free mortgage and protection broker with over 160 awards to its name.
Responsibilities
* Offer reassurance and peace of mind to customers by protecting what matters most—homes, families, and lifestyles.
* Guide customers toward the right cover (e.g., Critical Illness Insurance, Income Protection, Life Insurance) and document recommendations.
* Balance outstanding customer care with regulatory focus and efficiency to exceed performance targets.
* Develop a warm, trustworthy approach and a clear understanding of each customer’s needs.
About You
* You have experience in sales or service, with strong listening skills and the ability to build rapport.
* You’re ready to advance your career with personal development and professional qualifications.
* You communicate clearly, stay organized, and are motivated by performance bonuses and growth opportunities.
* You’re a confident team player who lives our values and prioritizes the customer.
Why Join L&C?
We invest in our people, provide top-tier training, supportive colleagues, and a culture that celebrates success. This is a place where you can truly thrive.
* Enrol on an in-depth induction programme with a proven track record of success
* Enjoy 24 days of annual leave, plus your birthday and bank holidays off (not taken from your allowance)
* Gain your R05 qualification and become a certified expert
* Access comprehensive employee benefits, wellbeing support, and discounts
* Participate in company events and socials throughout the year
Compliance & Regulation
FCA Certification Regime & Conduct Rules: L&C is an Enhanced Firm under the FCA’s SM&CR. This role falls under the Conduct element, and you’ll be subject to the five FCA Conduct Rules if successful. Training will be provided. As a customer-facing adviser, L&C ensures and verifies integrity, competence, and financial soundness in the same way for all advisers.
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