About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
The Role
Proofpoint is seeking a Product Support Engineer for our team and help support our enterprise-level products. This position will report to the Senior Manager, Technical Support based in Belfast. This team is highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.
The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security; however, we will consider broader experience gained in a customer-facing, technical environment.
Your day-to-day
* Provide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
* Provide troubleshooting and technical support of complex technical issues, constantly communicating with customers via phone, web-based tools and email
* Manage product escalations, act as a liaison between customers and various levels of tiered support
* Advise customers regarding the product's proper use and address specific systems issues as well as assist customers with consultative queries on product configuration and features
* Provide guidance and mentorship to Associate-level team members
* Contribute to the knowledge base and support documentation
Qualifications
* Experienced in a technical support/helpdesk environment from a previous role
* Experience in problem analysis and resolution of software problems
* Proven ability to function in a self-directed environment and to collaborate with team members
* Additional preferred skills include experience with Email Systems, Networking and/or DNS as well as having experience with Linux is highly beneficial
* Innovative thinker who is positive, proactive, and readily embraces change
* Ability to quickly develop as a subject matter expert in areas of Proofpoint technologies. Be able to interact with customers professionally across all interfaces, and the ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us
* Competitive compensation
* Comprehensive benefits
* Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
* Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.].
* Annual wellness and community outreach days
* Always on recognition for your contributions
* Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https //www.proofpoint.com/us/company/careers. We can’t wait to hear from you!