Customer Service & Office Manager
Location: Worcestershire
Hours: Office-based, Monday to Friday, 8am to 5pm
Salary: £35,000 to £40,000
Type: Full-time, Permanent
Joining a growing packaging business where customer care and operational excellence go hand in hand.
We're looking for an organised Customer Service Manager to lead the day-to-day running of the office and be part of the packaging operations management team. You'll oversee a small, friendly team, working closely with colleagues across Sales, Supply Chain, and the wider packaging group.
This is a hands-on, people-focused role where your ability to stay organised, solve problems, and build strong relationships will make a real impact.
What You'll Be Doing:
* Overseeing the office, facilities, and general admin
* Leading and supporting a small on-site team
* Acting as a key contact for customers, suppliers, and internal teams
* Managing sample requests, label stock, and general supply
* Working with Sales and Supply Chain to ensure excellent service
* Handling customer orders, enquiries, artwork, and quotations
* Supporting marketing activities and commercial projects
What We're Looking For:
* Experience in customer service, office operations, or similar
* Ideally from a packaging or FMCG background
* A positive team player with a hands-on approach
* Strong communicator with solid project management skills
* Highly organised and confident handling multiple priorities
Why Join?
You'll be responsible for managing a small site but will be part of a broader packaging team. We pride ourselves on our inclusive culture, low staff turnover, and focus on continuous improvement.
If you're looking for a role where you can take ownership, make a difference, and be part of a supportive and ambitious team, we'd love to hear from you.
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