Rochdale / Middlewich At InHealth, we’re proud to be the UK’s largest specialist provider of diagnostic and healthcare services. With over 3,500 colleagues and a mission to Make Healthcare Better, we support millions of patients every year through innovative, accessible and high-quality healthcare services. As our services continue to grow, we are looking for an engaging and proactive Patient Engagement Training Lead to help shape and support learning across our Patient Engagement Centres (PEC). This is an exciting opportunity for someone passionate about training, coaching and operational excellence to make a genuine impact on both colleague development and patient experience. About the Role This is a hands-on and highly collaborative role where you will lead the coordination, delivery and continuous improvement of training across the PEC function. Working closely with operational leaders, subject matter experts and the central Learning & Development Team, you will ensure colleagues across the PEC have the skills, confidence and knowledge needed to deliver an outstanding service to patients. You’ll play a key role in supporting onboarding, refresher training, service calibration and ongoing capability development — helping to drive consistency, compliance and performance across the service. This role also offers the opportunity to collaborate across multiple PEC locations, including supporting alignment with international teams such as PEC Philippines. What You’ll Be Doing Training Design, Delivery & Support Coordinate and deliver engaging training programmes aligned to PEC operational requirements Design and maintain high-quality, standardised training materials and resources Support onboarding and induction training for new starters Deliver refresher training, coaching and calibration sessions to support service excellence Work alongside the central L&D Team to implement wider organisational learning updates within PEC Ensure all training activity aligns with organisational standards, governance and compliance requirements Support managers with training recommendations and learning-related queries Training Planning & Coordination Partner with operational managers to identify skills gaps and training needs Support the development of local training plans and learning priorities Coordinate training schedules, logistics and resources across PEC locations Maintain training documentation and learning records within the LMS Compliance & Reporting Monitor mandatory and compliance training completion Produce regular training reports and updates for managers Ensure accurate tracking and maintenance of training data and records Stakeholder Collaboration Act as a key link between PEC operations and the central L&D function Collaborate with subject matter experts and wider business stakeholders to support operational learning needs What We’re Looking For We’re looking for someone who is organised, engaging and passionate about developing others. You’ll be confident working in a fast-paced operational environment and able to build strong relationships across teams. You’ll Bring: Strong organisational and coordination skills Excellent communication and stakeholder management abilities A collaborative and proactive approach Strong attention to detail and problem-solving capability Confidence using systems and data to track progress and training compliance Understanding of adult learning principles Experience & Qualifications Experience supporting training delivery, onboarding or operational learning activities Experience working within a service, contact centre or operational environment is desirable Familiarity with Learning Management Systems (LMS) Good working knowledge of Excel and reporting tools CIPD or L&D qualification is desirable What's in it for you As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including: Free parking Subsidised restaurant and café Excellent facilities We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more! In addition to this, we also offer: 27 days annual leave (plus bank holidays) Generous company contribution pension scheme Private medical insurance options Life assurance Fantastic learning and development opportunities 24/7 access to a dedicated well-being hub and an Employee Assistance Programme Enhanced parental leave Monthly award programme and online peer-to-peer recognition Long service recognition, with vouchers and additional annual leave Refer a friend bonus Discounts on InHealth’s healthcare services Smart tech, Cycle to Work and thousands of discounts and cashback options Paid-for professional memberships and more! Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway. IND01 About us InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.