At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
Position Summary
The Regional Support Specialist delivers sustainable growth in sales, profits, people and ensures consistent execution of initiatives across a region. Responsibilities include delivering on the Food Lion Brand Strategy by analyzing operational results to discover and capitalize on opportunities for improvement including ensuring Food Safety and Regulatory measures are met. Responsibilities also include developing retail talent, focusing on store manager efficiency and leading front-line skill development. Collaborating with the Director of Operations and Regional Executive Committee, the Regional Support Specialist identifies talent gaps and offers solutions to enhance business results.
Principle Duties and Responsibilities
* Identify and align focus priority stores with Director of Operations with a focus on delivery of regional KPI's, trend analysis as well as troubleshooting areas of opportunity. Develop focus and priority action plans based on key performance indicators.
* Partners with the Director of Operations and Store Managers to evaluate the execution of Food Lion Every Day.
* Lead talent planning conversations with Director of Operations to discuss performance, capability and career aspirations of store talent for the purposes of ensuring role-appropriate assignment, identifying development needs, succession planning, and building bench strength, leveraging the Food Lion Retail Talent Planning tools, high performance career development and processes to include job fairs.
* Ensures high-level of effectiveness and impact of Regional Lead and Trainers (RLT) structure to support department-specific technical training within their regions.
* Manage the regional training targets and manage tracking in support of delivering financial goals.
* Overall responsibility for ensuring associate completion of and compliance with all regulatory training within their regions.
* Responsible for conducting training classes on an as needed basis based on organizational priorities. (i.e., Unconscious Bias, Uncovering Talent, etc.)
* Inform, educate, and train retail leadership and support staff to maximize the execution of all front-end operational key performance indicators (fast & friendly, IPB, supplies, behaviors), initiatives and programs in support of achieving the financial targets and delivering on the retail promise.
* Partner with regional retail leadership team in support of delivering on financial expectations regarding front-end initiatives.
Basic Qualifications
* Minimum of 3-5 years' combined experience in retail, merchandising, training, change management.
* Bachelor's Degree or equivalent combination of education and related work experience.
* Strong retail operations experience
* Strong execution experience with proven track record
* Thorough understanding of Standard Practices and Merchandising techniques
* Proficiency in Microsoft Office (including Excel and Power Point)
* Demonstrated leadership and ability to influence others.
* Must live within their respective region.
Preferred Qualifications
* Experience with organizational change management
* 2+ years of multiple retail location responsibility
Skills and Abilities
* Ability to manage day-to-day activity in support of identified business areas and functional area strategies.
* Demonstrated ability to implement and analyze retail business using consumer insights and analyzing trends.
* Active listener with an ability to build trust across varying levels of the organization.
* High degree of credibility and the ability to work with and through all levels of management.
* Excellent organizational, planning, influence, communication, and presentation skills
* Self-motivated and persuasive in presenting and selling ideas and executing their implementation
* Ability to lift, push, or pull 50lbs.
Travel
* 100% with 8 - 12% overnight, depending on regional geography.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department