Commercial Admin Lutterworth based – 5 days in the office Permanent Monday to Friday – 35hrs (9.00 – 17.00) £30,000+ pa (depending on experience) Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Administrator to join their busy admin team. The key responsibilities of an Insurance Administrator: * Provide administrative support across commercial lines including New Business and Renewals. * Set up cases in Acturis. Ensure policy documents and EL certificates are issued accurately and on time. * Liaise with clients, brokers and underwriters by phone and email in a professional and courteous manner. * Check endorsements, warranties and special conditions before despatch. * Manage diary entries, respond to enquiries and follow up on diarised tasks promptly. * Process MTAs, invoice clients and update records accurately in Acturis. * Cross-sell additional services where appropriate. The minimum requirements for the Insurance Administrator role: * Minimum 2 years administrative experience in a busy office environment * Highly developed sense of integrity and commitment to customer satisfaction * Excellent verbal and written communication skills * Ability to handle complaints and challenging situations calmly and professionally * Strong attention to detail and analytical skills * Willingness to work o...