Job Advert This role will require the post holder to attend BACP House on a regular basis Our Student Assessment Organiser arranges Certificate of Proficiency Approved Qualifications (APQ) assessments in support of Register standards 1. To coordinate the administrative functions related to Approved Qualification Certificate of Proficiency (CoP) assessments, collaborating closely with training providers to maintain strict adherence to established standards and procedures. Manage the full lifecycle of the APQ process, from initial request to post-assessment review. This includes setting up assessment papers/windows, distributing sample papers, handling user uploads, assigning candidates to assessments, results issuing and provision of feedback. 2. To support learners with Reasonable Adjustment requests. To ensure that relevant information is shared with the training provider and added to our assessment management system. 3. To address daily queries, such as booking changes, deadline clarifications, and manual bookings. Resolve issues, reinforce adherence to process guidelines, and escalate matters that require special consideration or exception. 4. To maintain consistent communication with approximately 70 centres and their learners throughout. Ensure clear, professional, and timely messaging via email and phone. 5. To handle pre-event logistics with centres to support the smooth and efficient execution of assessments. 6. To liaise with Awarding bodies to verify APQ registration numbers, investigate missing cohort information, and update the CRM system/Membership team accordingly. Maintain updates to the Centre User Guide. 7. To coordinate the scheduling of next year’s APQ assessment dates, ensuring alignment with other assessment events providing justifications based on insights and historical data. 8. To enter assessment results data into PowerBI and ensure the accuracy of information recorded. 9. To undertake regular post assessment work with regard to data cleansing to ensure compliance with relevant legislation. Knowledge & Experience Requires a knowledge of and experience in the use of databases. Extensive experience of using Word, Excel, Outlook, Internet and databases to record and produce accurate, timely and relevant correspondence, reports and documents. Excellent data entry and data checking skills demonstrating attention to detail and accuracy. An ability to deliver exceptional customer care. Excellent communication skills to deal with a wide range of enquiries. Excellent planning and organisational skills. A flexible approach to work with an ability to handle multiple tasks.