Jewellery Sales & Customer Care Administrator (Maternity Cover)CompanyThe Sapphire ShopLocationHatton Garden, LondonSalary£28,000–£34,000 per annum (pro rata)TypeFull timePublishedOctober 30, 2025DeadlineDecember 3, 2025Save### Jewellery Sales & Customer Care Administrator (Maternity Cover)#### The Sapphire Shop#### Hatton Garden, London**The role**We are looking for a friendly, organised Jewellery Sales & Customer Care Administrator to join our small, welcoming team for a maternity cover contract.This role supports both the sales and production teams, ensuring each client enjoys a smooth and memorable experience from first enquiry through to final delivery.**Key responsibilities*** Provide professional, attentive customer care via email, phone, and in person.* Support the sales team with quotations, order processing, and client follow-ups.* Liaise with workshops and suppliers to ensure deadlines and quality standards are met.* Maintain accurate records in our CRM system and track order progress.* Assist with packaging, shipping, and aftercare communications.* Keep the showroom organised and presentation-ready.* Support general administrative tasks as required.**Please note**This role is focused on coordination and client support – design, marketing, and high-volume sales tasks are not part of the position.**About you*** Previous experience in jewellery or luxury retail is highly beneficial.* Must have the right to work in the UK.* Excellent written and spoken English with strong communication skills.* MUST be computer literate and have an understanding of Microsoft Office and Sage* A friendly and approachable manner with a calm, professional presence.* Highly organised and detail-oriented.* Comfortable using email, CRM systems, and order management software.* A genuine interest in fine jewellery and creating positive client experiences.**Why join us*** Work with a supportive, close-knit team in one of London’s most historic jewellery quarters.* Be part of a respected bespoke brand with a loyal client base.* Enjoy a balanced workload in a warm, people-focused environment.**Salary** £28,000–£34,000 per annum (pro rata)**Contract** Full-time**Start date** December/ January 2026**To apply**To apply, please send your CV and a short cover letter outlining your experience and availability.### About The Sapphire ShopWe are a bespoke fine jewellery company based in the heart of Hatton Garden, known for our craftsmanship, attention to detail, and warm, personal service. Each piece we create is made to order, combining timeless design with thoughtful client care.### Apply NowApplying for a job on Benchpeg is easy.All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.# Apply for Job**About benchpeg.com/jobs**The jewellery jobs listed on benchpeg.com/jobs provide opportunities for career moves in all types of jobs in jewelleryFrom creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!By using our jobs service and online application system you are consenting to our and our If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters. Benchpeg Ltd 2024All rights to content published on this page belong to Benchpeg Limited and you are not authorised to copy, reproduce or otherwise use this work without our prior written consent.
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