We have an exciting opportunity for a Senior Claims Handler to join our Personal Injury & Credit Hire team in Belfast! Reporting into the Claims Team Leader, you will handle and settle complex damage / personal injury / property and EL/PL claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of time away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. What youll be doing: People Accountabilities & Responsibilities Senior Claims Handlers will act as a point of contact for customers, third parties and other claims areas to register claims and manage them to settlement stage including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage). Handle claims in a compliant and efficient manner, within predefined authority limits and to predefined processes, procedures and escalation points. Carry out and Manage Own Case Files meeting daily, weekly and monthly settlement and quality targets. Provide advice and guidance to more junior claims handlers or newly appointed team members in your area. Customer Accountabilities & Responsibilities Deliver excellent customer service, ensuring that customer expectations are met & exceeded on every call. Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader. Operational Accountabilities & Responsibilities Acting as a point of contact for customers, third parties, accident management organisations, third party service providers and solicitors and other claims areas to register claims and manage them to settlement stage in a compliant and efficient manner. Carry out and Manage Own Case Files meeting daily, weekly and monthly settlement and quality targets. Finance Accountabilities & Responsibilities Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors). Manage your file portfolio by ensuring consistency in estimating, minimise leakage and fraud. Be flexible within the role to undertake other duties as assigned by your Team Manager to develop your skill set. Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. About You What were looking for: Minimum of 3 years total work experience, including 2 years minimum in claims handling is essential. 5 Pass GCSEs including Maths and English is required. Third level qualification is required / or the equivalent combination of education and experience. Strong customer focus with ability to be tactful, empathetic and operate with discretion when dealing with sensitive claims. Experience in handling claims, including procedures and processes related to claim assessment is essential. Knowledge of applicable legal, liability, and quantum considerations within insurance claims is essential. Proven experience working with claims submitted by Accident Management organisations and applying proactive processes to effectively manage and control claim costs. Familiarity with claims management systems and tools, and experience working with legal and technical documentation. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. What we offer One of the best things about joining AXA is our rewards package. At AXA Ireland, were appreciative of the people who work for us and our rewards package reflects that. You can expect to receive: Competitive salary with annual review Annual company & performance-based bonus Contributory pension scheme (up to 10% employer contributions) Life Assurance Generous annual leave plus Bank Holidays AXA employee discounts Education support and plenty of learning opportunities AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you. At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance. Were proud to be committed to equal opportunities and welcome applications from all backgrounds. AXA Insurance dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. Who we are Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers. Want to know more? Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.
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