Assistant Store Manager - Avestan - Soho
Join to apply for the Assistant Store Manager - Avestan - Soho role at DECIEM | THE ABNORMAL BEAUTY COMPANY
WHAT ON EARTH IS AVESTAN?
Founded by visionary Brandon Truaxe, who redefined the beauty industry through authenticity and transparency, DECIEM is home to brands like The Ordinary and built on kindness, creativity, and respect.
Avestan, Brandon’s deeply personal fragrance project, was born from his desire to create scents that evoke a “pleasing unfamiliarity.” Moving beyond traditional florals, Avestan explores unconventional notes like clays, saps, and places that inspired him during his travels. Today, it continues to honour his creative and unconventional spirit from our Beak Street store in London and Elizabeth Street store in New York.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE'RE LOOKING FOR
We are looking for an Assistant Store Manager, with experience in the Fragrance, Beauty, Fashion, or Luxury Goods sectors, to join our lovely AVESTAN Store on Beak Street in London.
As an Assistant Store Manager, you’ll be at the heart of our brand, delivering the highest standards of customer service by bringing the AVESTAN experience to life and creating a positive, collaborative, and inspiring environment for both your team and every customer who walks through the door.
* Beauty - Fragrance background
* Human and Passionate leadership style
* Proficiency in Chinese or Arabic is highly desirable
WHAT YOU'D BE DOING IN THIS ROLE
* In partnership with the Store Manager, support the oversight of daily in-store operations and provide assistance on the sales floor, ensuring the store is profitable.
* Assist in recruitment, manage, mentor, and develop staff to maximise sales, profitability, and exceed agreed key performance indicators.
* Complete operational store requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed store at all times.
* Manage ongoing store operations and inform the Store Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor, etc.).
* Ensure the day-to-day operations of the store are compliant with the company requirements.
* Coach, counsel and provide constructive feedback to all store staff.
* Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products.
* Notify Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints).
* Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic.
* Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness, etc.).
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
* Love of beauty products and a passion for skincare.
* Attention to detail and problem-solving skills. Excellent written and verbal communication skills.
* Strong time management and organisational skills with the ability to multi-task a must.
* Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines.
* Chinese/Arabic speaking (advantageous).
WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
* Generous vacation & personal days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
* Generous holidays allowance.
* Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
* Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
* First dibs on new products.
* Generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
* 😊 Do the right thing
* 💡 Create impact
* 🌱 Respect small things
* ❤️ Care too much
* 🚀 Be the future
DECIEM is an equal opportunity employer.
We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
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