Job Description
Job Opportunity: Key Account Handler – Customer Services
Location: Bicester (Hybrid working available)
Reports to: Customer Services Manager
About Bentley Designs
Bentley Designs is a second-generation family business and one of the UK and Ireland’s leading furniture suppliers. Established in 1988, we’re known for delivering market-leading designs with exceptional craftsmanship and outstanding value. Our commitment to quality, innovation and customer service has earned us long-standing partnerships with top national and independent retailers.
The Role
As a Key Account Handler, you will provide proactive and attentive customer service to all accounts within your designated sales territory. You’ll act as the reliable point of contact for key customers, maintain accurate order processing and resolve queries promptly. This role supports both the Customer Services Manager and Area Sales Managers, focusing on building relationships with customers, ensuring orders flow smoothly, and keeping everyone informed from order placement to delivery.
Key Responsibilities
1. Account Management & Customer Care
2. Manage the customer service activity within a designated territory, maintaining detailed knowledge of each key customer&...