Overview
Join Marks & Spencer as a Customer Assistant in our Foods section at Pinchington Lane, Newbury. You will be a brand ambassador who shares knowledge of M&S Food products, delivers remarkable service, and helps customers feel valued every time they shop with us.
Work pattern
Friday 14:00 - 22:00
Saturday 18:00 - 22:00
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, with shelves stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and promote our products and services
* Utilise digital tools and in-store devices to enhance the customer experience
Key Capabilities
* High levels of customer service
* Excellent attention to detail and quality workmanship
* Open to and act on feedback
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Qualifications
* Passion for delivering excellent customer service
* Willingness to go above and beyond to help customers
* Team player with flexible approach to store areas and tasks
Company values and inclusion
M&S is committed to inclusion, diversity and equal opportunities in recruitment and employment. We support flexible working and can provide reasonable adjustments to the recruitment process upon request. If you require adjustments, please share your needs with us when applying.
Job details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Retail
Referral notices: Referrals may increase interview chances. Get notified about new Customer Assistant roles in Newbury, England, United Kingdom.
#J-18808-Ljbffr