💻 IT Support Engineer – Contract | Bournemouth
Contract | Full-time
Are you an experienced IT Support professional ready to take on a new challenge in a global, fast-paced environment? We’re looking for a Second-Line Support Engineer to join a well-established technical support team based in Bournemouth.
In this role, you’ll be providing remote second-tier IT support to end users - troubleshooting issues, restoring service, and identifying opportunities to improve processes and system performance.
What you’ll be doing
* Investigating and resolving user issues, recommending system or process improvements where possible
* Escalating complex problems and ensuring they’re handled efficiently
* Adhering to established IT standards, policies, and SLAs
* Delivering training or guidance to end-users and junior team members
* Maintaining up-to-date knowledge of the tools, technologies, and procedures used in a dynamic IT environment
* Occasionally supporting out-of-hours operations, in line with local regulations
What we’re looking for
* Degree in Computer Science, IT, or a related field (or equivalent experience)
* Proven experience supporting Microsoft operating systems, Office applications, and email platforms
* Working knowledge of Microsoft server, workstation, and networking technologies
* Understanding of industry standards around system and network administration
* Excellent communication skills and a proactive, problem-solving mindset
Details
* Location: Bournemouth (office-based)
* Contract: Full-time contract
* Competitive rate
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