 
        
        💻 IT Support Engineer – Contract | Bournemouth
Contract | Full-time
Are you an experienced IT Support professional ready to take on a new challenge in a global, fast-paced environment? We’re looking for a Second-Line Support Engineer to join a well-established technical support team based in Bournemouth.
In this role, you’ll be providing remote second-tier IT support to end users - troubleshooting issues, restoring service, and identifying opportunities to improve processes and system performance.
What you’ll be doing
 * Investigating and resolving user issues, recommending system or process improvements where possible
 * Escalating complex problems and ensuring they’re handled efficiently
 * Adhering to established IT standards, policies, and SLAs
 * Delivering training or guidance to end-users and junior team members
 * Maintaining up-to-date knowledge of the tools, technologies, and procedures used in a dynamic IT environment
 * Occasionally supporting out-of-hours operations, in line with local regulations
What we’re looking for
 * Degree in Computer Science, IT, or a related field (or equivalent experience)
 * Proven experience supporting Microsoft operating systems, Office applications, and email platforms
 * Working knowledge of Microsoft server, workstation, and networking technologies
 * Understanding of industry standards around system and network administration
 * Excellent communication skills and a proactive, problem-solving mindset
Details
 * Location: Bournemouth (office-based)
 * Contract: Full-time contract
 * Competitive rate
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