Job Description
Hours: Full Time; Mon – Fri 8.30am to 5pm
Location: Office in Lamport, Northampton.
Salary: £30,000 per annum
PERSON SPECIFICATION
Guru Technology is one of the highest rated business communications providers in the UK. Founded in 2019, Guru Technology was created based on real people, serving real people. We care about the impact we have on customers, partners and people, and want our business to be known for creating a feeling of working towards something bigger than just ourselves.
We assemble daily, with a united sense of purpose to provide our customers with unrivalled standards across the industry.
Poised for huge growth in 2026, we are looking for a dynamic Hosted Support Manager. Your role will be a mixed skillset position, covering elements of support across our portfolio of mobile, connectivity & VOIP customers, delivery, customer interaction and data/CRM work. You will be working within a knowledgeable team environment and be required to gel well with other customer centric individuals to deliver our company targets on your own and as part of a wider team.
Responsibilities:
· Some regular and some ad hock projects using our billing platform and CRM
· Entry of mixed product deals onto our system
· Building & implementing hosted orders
· Serving customers via email and telephone where needed
· Quality checking our order delivery/sign off process
· Reporting back to management and filling out reports
· Answering the phone as part of the wider team
· Learning our business and product set
· Ordering hardware and dealing with suppliers
Competencies:
· 4+ years experience supporting VOIP & Mobile customers
· Keen eye for detail
· Providing confident advice to customers
· Ability to manage a large workload
· Good attitude to work
· Being a team player
· A hunger to learn our product set and develop