Field Service Technician Manager
Location:
Abu Dhabi, AE
Employment type: Employee Place of work: Office Offshore/Onshore: Onshore
TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.
Job Purpose
The FST Manager is responsible for ensuring that the Field Service Technician workforce is fully competent, available, and ready to be scheduled and dispatched to safely deliver high quality service operations in line with business and customer requirements.
Job Description
1. Overall availability, capability, and readiness of Field Service Technicians (FSTs) to safely and effectively execute service work
2. Line Manages the Field Service Schedulers that are responsible for scheduling and dispatching the FSTs to service jobs.
3. Effective deployment of FST resources in line with business priorities, project requirements, and contractual commitments
4. Performance of field service operations against established KPIs, including utilization, quality, safety, and customer satisfaction
5. Compliance of all field service activities within the assigned perimeter with internal policies, contractual obligations, and applicable laws and regulations
6. Workforce planning accuracy, including short‑ and medium‑term forecasting of human and financial resource requirements
7. Development and execution of action plans aligned to key business objectives and service growth strategies
8. Maintenance of strong customer, agent, and supplier relationships to support operational excellence and service delivery
9. Continuous improvement of field service execution models, processes, and cost efficiency
10. Readiness and effectiveness of the field service scheduling function, including alignment between demand, capability, and capacity
11. Coaching, performance oversight, and effectiveness of Supervisors and Field Service Schedulers reporting into the role
12. Lead and manage the Field Service Technician (FST) workforce to ensure continuous readiness, availability, and capability to safely execute service jobs in line with business and customer requirements
13. Supervise Field Service Schedulers, providing clear direction on planning, scheduling, prioritization, and escalation of field service activities
14. Oversee resource allocation and utilization, ensuring optimal coverage, efficiency, and alignment with project and service demand
15. Ensure FSTs are only scheduled and dispatched to jobs for which they are competent, certified, authorized, and fit for purpose
16. Maintain oversight of FST competency management, including assessments, certifications, re‑certifications, and authorization levels
17. Ensure development, execution, and tracking of individual training and development plans for all FSTs, in coordination with Technical, Training, and HSE teams
18. Identify current and future skill gaps and ensure workforce capabilities evolve in line with technology, service scope, and customer needs
19. Monitor and analyse key performance indicators, including utilization, variance, production, quality, and FNC reports, and drive corrective actions where required
20. Plan and forecast human and financial resource requirements to support service delivery and business objectives
21. Maintain strong collaboration with Service Project Managers, Customer Service, Technical Subject‑Matter Experts, and other stakeholders to support effective service execution
22. Build and maintain relationships with clients, agents, and suppliers; conduct client visits as required to review operations and promote a customer‑focused service culture
23. Ensure all field service operations are executed in compliance with internal policies, contractual obligations, and applicable laws and regulations
24. Drive continuous improvement of field service processes, methods, and procedures to enhance efficiency, reduce costs, and improve service quality
25. Manages the performance of the FST’s, continuously gathering feedback from Service Project Managers, and communicating that through the check in process with the Field Service Technicians to ensure performance to standard and implement improvements where possible.
You are meant for this job if:
26. REQUIRED KNOWLEDGE/FORMAL EDUCATION:
• Bachelor’s Degree in related field or combination of equivalent experience and education
27. REQUIRED EXPERIENCE:
• Strong Experience in a customer service environment (5+ years)
28. Strong Experience in the installation of wellhead or related equipment (5+years
29. Strong Experience managing a large population of direct reports
30. 10 to 15 years overall work experience preferably in B2B customer services in industrial, energy, or manufacturing
31. REQUIRED CERTIFICATE(S):
N/A
32. REQUIRED INTERPERSONAL SKILLS:
33. Customer service skills - communication skills, strong interpersonal and problem-solving skills
34. Team building skills
35. REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:
36. Organized and systematic with troubleshooting and problem assessment skills. PC skills with knowledge of word processing and spreadsheet software.
37. REQUIRED JOB KNOWLEDGE :
38. Product knowledge conventional and Wellhead applications
Skills
Business CommunicationOperational Leadership
Leadership Competencies
Act with Agility
Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.
TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.
Learn more about TechnipFMC and find other open positions by visiting our Career Page.
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Date posted: Mar 31, 2026 Requisition number: 17398