Tesco Shift Leader - Brockworth Express
Location: Tesco Brockworth, England, United Kingdom
Pay: Rate starts from £14.76 an hour; increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.
We offer a minimum of 16 guaranteed hours per week, with flexible options down to 12 hours for those who prefer fewer hours.
The table shows the periods of time in the week we would like you to be available to work: availability windows. We will schedule your contracted hours within these times and provide a three‑week notice of your shifts.
About the role
Customers are at the heart of everything we do. As a Shift Leader you will oversee the store from the shop floor, delivering a clean, well‑stocked store that exceeds customer expectations and supporting your colleagues to maintain a safe and enjoyable shopping environment.
Responsibilities
* Work in a fast‑paced retail environment, with a variety of tasks.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping to ensure they leave the store with what they came for.
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
* Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop.
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
* Lead from the front, and set a great example for your colleagues in everything you do.
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Making sure the store is always clean, tidy, and well‑presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a great team atmosphere, that is inclusive of everyone.
* Providing great customer service, by listening to our customers and putting them first in everything you do.
* Keeping the team well‑informed and up to speed on any communications, changes, or updates.
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
* Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
* Following health and safety routines and procedures, and ensuring colleagues do the same.
* Recognising and celebrating colleagues within the team who are providing great service.
Qualifications
* To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met.
* To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
* To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
* To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
* To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
* To be motivating, so you can inspire your team to deliver beyond expectations.
* To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard.
* Access to free wellbeing services with a range of resources to support your mind, body, and life.
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
* Benefits to suit you – choose what you use – from discounts and shares to cycle to work schemes.
* Uniform provided and policies to support you for all of life's moments, big and small.
* Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where everyone's welcome.
We know life looks a little different for each of us, so we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. Talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please click here.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing; Industries: Retail
Referrals increase your chances of interviewing at Tesco by 2x.
Please note that you need to be 18 or over to apply for this role.
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