Job Description
About the role:
We are seeking to recruit a full-time Night Porter to join our dedicated Night Team here at Galgorm. You will join an existing team of Night Porters and work under the guidance of the Night Manager. Galgorm is home to 125 bedrooms, self-accommodation including riverside log cabins, cottage suites, Red Oaks residence, and Charles Lanyon Lodge. This is an excellent opportunity to gain valuable skills and join an award-winning company.
If you are a person who enjoys workings night shifts and is capable of both working within a team and independently then please get in touch!
About The Role
The Position:
The main responsibilities for this position include but are not limited to;
* Assisting guests in any way possible throughout the night including all reception and food & beverage service to the standard set by the hotel and to the satisfaction of guests.
* Acting as the responsible person for the hotel during overnight hours dealing with all guest requests, handling any complaints that may arise, and problem-solving.
* Maintaining a high level of security in the hotel and co-operation with all other departments throughout the night.
* Maintaining a safe and secure environment for employees and guests, performing systematic and regular patrolling of the hotel grounds.
* Dealing with disruptive or difficult guests accordingly and report any suspicious/unusual behaviour, calling the Police if necessary. Reporting any suspicious persons, activities, and hazardous conditions to hotel management.
* Issuing of keys only to correct personnel/residents.
* Carrying out porter procedures as per the nightly checklists as set out by the Night Manager.
* Being able to give a clear and concise handover at the end of a shift, highlighting any events that have occurred and forthcoming events.
* Setting up conference rooms in full accordance with the guidelines of the corresponding business sheet.
* Maintaining a clean and smart appearance at all times.
* Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
* Be fully conversant and compliant with Health and Safety, Fire, and Security policy and procedures including acting as Chief Fire Warden while on shift
* Attend any training that has been set up to aid your personal development.
The Person:
Essential;
* Hold adequate IT skills & preferably previous experience using service software.
* A desire to deliver excellent customer service.
* Hold a full clean driving licence to meet the requirements of the role.
Desirable;
* Previous hospitality experience.
* Previous experience working night shifts.
* Previous experience in a food & beverage role.
Perks of the job!!
We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more!
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact hr@galgorm.com
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
Skills Needed
About The Company
Roe Valley Resort
A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.
Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.
Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.
* 118 guest rooms and luxury suites
* 2 Self Catering Houses - The Lodge and The Cottage
* 18 hole parkland golf course and driving range
* Elemis spa perfect for a relaxing spa break
* Two award-winning restaurants and bars
* Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails
* Beautifully restored 18th century buildings
One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway
Where modern luxury meets traditional Irish charm and hospitality.
Company Culture
Galgorm Collection Resort
A luxurious retreat in the heart of Northern Ireland’s countryside.
Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland’s premier luxury resort, offering a blend of traditional elegance and modern indulgence.
Whether you’re seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.
• 125 elegantly designed guest rooms and suites
• Exclusive self-catering lodges, cottages, and shepherd huts
• Award-winning Thermal Spa Village, the largest in Ireland
• Signature treatments featuring Aromatherapy Associates and Gaia Skincare
• Three acclaimed restaurants offering gourmet and casual dining
• Chic cocktail and whiskey bars with extensive selections
• Championship golf course nearby, with bespoke golf packages
• Riverside hot tubs, saunas, and hydrotherapy pools
• Luxurious wedding and event venues with scenic backdrops
• Perfect base for exploring the Causeway Coast and Glens of Antrim
Where world-class relaxation meets authentic Irish hospitality.
Desired Criteria
* Food & Beverage experience
* Have experience dealing with customers face-to-face
Required Criteria
* Efficient IT Skills Excellent customer care and communication skills
* Excellent organisational skills with an eye for detail Well motivated, conscientious and able to work on own initiative
* Ability to undertake routine security and maintenance checks
* Be able to work night shift from 10.30pm – 7am for 5 nights per week
* Hands on approach to all areas within the hotel 3 GCSE or equivalent grade A-C (which must include English Language & Maths)
* Efficient IT Skills Must have 1 year’s previous experience in a similar position
Closing DateMonday 7th July, 2025