Job Description
Business Systems Analyst
The Business Systems Analyst will play a pivotal role in shaping and optimising ESP’s use of Business Applications, including the Microsoft Dynamics 365 platform and supporting business transformation across commercial, operational, and customer-facing functions.
This role will be an interface between stakeholders and technical teams, ensuring that business needs and objectives are well understood and deliver business application solutions that are user-centric, aligned to ESP standards and architectures, and scalable to support the growth of the business.
The successful candidate will lead requirements gathering, process mapping and solution design, and support delivery activities. They will contribute to the development of a robust Business Systems ecosystem and its integration with the wider utilities industry. They will support the business in investigating problems and identifying appropriate solutions
Key Responsibilities
1. Analyse, map and maintain current and future ESP business processes executed across the ESP Applications Portfolio, including Dynamics CRM
2. Lead business workshops and stakeholder interviews to gather and document business and system requirements, both functional and non-functional
3. Translate business needs into functional and technical ...