About the Role
We are seeking a highly organised and commercially minded Senior Customer Relationship Lead to join a growingorganisation. This is a key customer-facing role responsible for nurturing long-term partnerships, ensuring exceptional service delivery, and coordinating end-to-end order management across operational teams.
You will act as the internal voice of your assigned customers, ensuring accuracy, efficiency, and seamless communication from order placement through to final shipment. This role sits at the heart of the commercial function and plays a vital part in supporting strategic growth.
Key Responsibilities
1. Take full ownership of allocated customer accounts, acting as their primary point of contact.
2. Strengthen customer relationships and drive engagement to support organic account growth.
3. Manage scheduling requirements and provide timely, accurate updates.
4. Oversee the full order lifecycle, ensuring alignment with production, engineering, and quality teams.
5. Process customer purchase orders and coordinate materials planning with internal buyers.
6. Prepare and participate in Quarterly Business Reviews, ensuring all performance data is collated.
7. Monitor excess and slow-moving stock, ensuring accountability and cost control.
8. Support commercial negotiations for new projects.
9. Present key custo...