At Amazon, we're working to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and self-driven people. Amazon is seeking Team Leads for our transportation team. As one of the most recognizable brands globally, we distribute millions of products each year to our loyal customers.
We are looking for a Team Lead for our Delivery Center (DC). In this role, you will be responsible for both Channel (IHS and DSP) and Station Operations, supporting the Delivery Center in performance management.
Title: Team Lead
Location: Chennai
Key Job Responsibilities
* Handle Station Operations with the team, including associates and external stakeholders, developing and maintaining a highly motivated and performance-driven team.
* Continuously improve the value chain and attain sustained delivery performance through process and training improvements.
* Initiate improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
* Build and manage a multi-layer team, managing performance through coaching and mentoring, and drive team members to meet targets.
* Manage IHS Accounts: market mapping, potential store identification, onboarding, and growth management.
* Conduct field visits to targeted stores, training them on Amazon processes, products, and SOPs.
* Work with DSP partners to improve operational efficiency and delivery experience.
* Manage day-to-day operations, escalations, and relationships with stores for mutual growth.
A Day in the Life
Manage the station operations, overseeing both UTR and OTR associates for the current shift.
BASIC QUALIFICATIONS
* Bachelor's degree
* Fluent in English (speaking, reading, writing)
* Proficient with Microsoft Office applications
PREFERRED QUALIFICATIONS
* Over 1 year of experience in manufacturing or a customer-facing environment
Amazon's inclusive culture empowers employees to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link. Amazon is an equal opportunity employer and does not discriminate based on protected statuses.
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