Overview
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.
Responsibilities
* Support all departments as part of the night team.
* Assist guests with requests and resolve issues efficiently and positively.
* Contribute to a smooth guest journey from check-in to room service and bar service during night hours.
Qualifications
* Ability to resolve guest issues efficiently and positively.
* Able to work on your own initiative.
* Know what a good job looks like.
* Forge and maintain strong relationships with all departments.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year.
* Discount on all overnight stays at Village Hotels, with experiences from 35 with a friend and breakfast.
* Friends and Family discounted stays from 49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* Training across several areas in the hotels using the Mobile Gaming training platform.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* A range of Well-being and Healthcare benefits and monthly well-being programmes.
* Mental health support including Mental Health first aiders and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to Employee Assistance Programme for support and counselling.
* Flexible working hours.
* A fun, supportive and inclusive work environment with regular team events.
* Reward and Recognition incentive schemes and anniversary rewards for milestones of service.
* Electric car salary sacrifice scheme.
* Have your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* BIG People Days to celebrate, reward and recognise employees and the local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme.
* Life Insurance.
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